Some of our most commonly asked questions. 

General

What happens after I submit my online enrollment?

Someone from AquaticFit will get back to you within 48hours to schedule an "in-take/orientation" call. during this call we get a lot more information from you so we can match you with the right instructor and suggest the best plan for your desired needs. 

Can I change my scheduled session(s) once after the Kick Off Email Confirmation?

Yes- we just ask that you notify both your instructor and your AquaticFit Account Manager as early as possible by email. We do ask for at least 72hours notice so we can re-book that instructor to another client if applicable.  

How do I pay?

All payments are made directly to AquaticFit either by Credit Card (authorization form will be email or check (Made payable to "AquaticFit") at the time of your enrollment or re-enrollment.  All instructors are then paid directly through AquaticFit. 

What is your cancellation policy?

If you need to cancel within 72 hour of your party or scheduled session, we do charge the amount equivalent to 50% of your booking. If you cancel prior to 72 hours before your party, we will refund the full amount back to you.

Still have questions? Contact us